Running a small business requires a lot of ins and outs with handling client communication, especially for a business in counseling. One system that is important to have is a call answering service. These services allow your delegated tasks (heard about how to run your practice smoothly? No? Check out our blog here on insights to running an efficient private practice) of answering client/business phone calls to operate smoothly without much demand from you. We have one in mind that a lot of our clients use...it is Phone.com.
What is Phone.com?
Phone.com is a HIPAA-compliant phone service to install and receive calls, send out texts, and even perform video conferences or video appointments for your private practice. Phone.com has many features that will benefit your private practice.
How is Phone.com beneficial to your private practice? One of the best reasons is that they are HIPAA-compliant. This is a huge concern for the medical field, especially now that most appointments or sessions are not being held in offices, due to COVID. Phone.com is specifically HIPAA-compliant. A few other features are as follows:
Their customer service is US-based and they’re available 24/7. You can get a hold of a representative and they are quick to resolve any problems or issues that arise and they will get back to you as soon as possible. They pride themselves on their customer service and make sure that they handle any problems in a very timely and professional manner.
Phone.com is a small business based. Their target audience are small practices. Although they have capabilities of handling larger-scale practices of over 100 clients and can provide multiple extensions for your app, they mainly specialize in smaller practices so that they can have a better relationship with their clients and make sure they know what their client is looking for.
They are open to building out requests. If you have an idea, bring it to your representative and they will take it to someone higher. It may not be a guarantee, but if it is something that is beneficial to their company, they will certainly make sure that it is heard.
Their pricing is competitive. Their base price starts at $12.99 per month or $10.39 per month when paid annually. There are other prices depending on how many minutes you would need. You can check out their pricing here: https://www.phone.com/pricing/
Phone.com is always bringing new technology into their app, especially with the need for video conferencing during the Covid Virus pandemic. Phone.com includes video conferencing in the plan you choose and is a great alternative to stream your conferences. It is also a great backup if you have any issues with other apps.